27 February 2019 Community

Boosting competition in UK banking

Choosing the right bank is an important decision for any business. RBS’ Rob Allen explains what’s behind the Business Banking Switch

An estimated 80% of the UK Business Banking market is dominated by the big four – Barclays, HSBC, Lloyds and NatWest. That’s why measures such as Open Banking and tables to compare banks on the service they provide have been introduced with the aim of stimulating more competition in the market.

This week a new initiative has launched with this same aim of driving more choice for business banking customers, although it might sound a little strange.

It involves a bank asking some of its business customers to consider moving to another provider. And it says that customers who switch will get enjoy offers which are better than what’s normally available on the market.

If you’re an eligible business customer with Royal Bank of Scotland or NatWest you may have heard about this initiative.

Whether your interest lies in reforms to the banking sector, or taking advantage of this scheme, it’s important to understand the bigger picture of why it’s happening, and what makes customers eligible to participate.   

It’s part of Business Banking Switch – a scheme designed to give up to 200,000 eligible customers a unique opportunity to choose from a range of exclusive offers to switch their business current account to a selection of participant banks. It will be available to eligible customers from 25 February.

Why is it happening?

During the financial crisis RBS received support from the UK government. As a result, to meet a European Commission (EC) directive on competition, the bank was required to divest several parts of its business.

This included Williams & Glyn – the name given to a portion of its UK Retail and SME banking business. However, following complications setting up Williams & Glyn as a standalone bank, Business Banking Switch was put in place as part of a broader package of measures to ensure the bank meets its obligations to the EC.

This means that RBS is taking the unusual step of providing £350m to help a number of competitor banks to create bespoke offers that incentivise some of its SME customers to switch their accounts.


To take part in Business Banking Switch you must have a company turnover below £25m, and be a customer who was due to transfer to Williams & Glyn. Essentially this is Royal Bank of Scotland SME customers based in England and Wales, as well as NatWest SME customers in Scotland and certain small business customers.

All eligible customers have been notified about the scheme.

What banks can customers switch to?

Choosing the right bank is an important decision for any business. As the overall aim of Business Banking Switch is to create more choice in the business banking market, the larger banks who currently dominate the market are not able to take part.

An independent body is managing the scheme and has confirmed that nine banks have offers available from launch on 25 February:

  • Arbuthnot Latham & Co., Ltd
  • Clydesdale & Yorkshire Bank
  • The Co-operative Bank
  • Hampden & Co 
  • Handelsbanken
  • Metro Bank
  • Santander UK
  • Starling Bank
  • TSB

Comparing offers

Eligible customers will be able to use dedicated websites to view and compare the offers available to them from each challenger bank. They can then decide if they would like to switch their account(s) as part of the scheme and benefit from the exclusive offers that will be available.

You can find out more by visiting the dedicated websites:
Royal Bank of Scotland:

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