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Terms and conditions

Details of our events terms and conditions

  • Should you be unable to attend an event, a substitute can be nominated but will need to be approved by the CBI
  • Cancellations should be sent in writing to
Cancellation period Percentage of total invoice payable
90 days or more before the event 10%
30 days before the event but less than 90 days 40%
Less than 30 days before the event 100%*


* We regret that we are unable to offer refunds for cancellations received less than 30 days before the event. We are able to accept substitute delegates if notified in writing at least two working days before the event. 

The CBI is not responsible for the non-arrival of confirmation documents. Your booking will be acknowledged within 2 weeks, if you do not hear from us within this time please contact the CBI Events Team on 0800 983 0093

The CBI reserves the right to refuse entry to delegates for non-payment or failure to comply with the code of conduct.

The CBI reserves the right to refuse or cancel bookings for an event at their discretion.

The CBI reserves the right to cancel an event and to change the venue and content of the programme at any time.

Data protection and Privacy

The information you provide to us when you make your booking will be used by the CBI to arrange and administer the event, including ensuring that all health and safety requirements are met.  We may employ third parties to manage our events on our behalf.

We will also use the name and company details you give us to send you other information we think you may be interested in, including invitations to events and details of our publications, unless you choose not to receive these.  You can opt out of further communications by contacting our events team.

More details about how we will use your personal information, including your rights, can be found in our privacy policy.


Photography and filming may take place at CBI events.  Photographs or video footage collected at CBI events may be used by us for marketing materials, advertising and other documents that may be made available to the public.

Code of Conduct

CBI Events are a high-level platform for discussion and debate.

We request your co-operation in supporting the event organiser, officials and other delegates in obtaining the best out of our events.

Intimidating and disruptive actions or antisocial behaviour directed at speakers, panellists, officials, delegates or staff are grounds for removal from the site.